Privacy policy.
Type of website: Ecommerce
Effective date: 9th day of April, 2025
www.valenshealth.co.uk (the "Site") is owned and operated by Valens Health. Valens Health is the
data controller and can be contacted at:
info@valenshealth.co.uk
________________________________________
The Old Stables, Edenhall, Penrith, CA11 8ST
Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the
following:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site's cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European
Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation
(the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data
Protection Act 2018.
Consent
By using our Site users agree that they consent to:
1. The conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your consent to
that processing, you may withdraw your consent at any time. If you withdraw your consent, it will
not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: Email info@valenshealth.co.uk.
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for
doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data of users in the EU:
1. Users have provided their consent to the processing of their data for one or more specific
purposes;
2. Processing of user personal data is necessary for us to take, at the request of a user, steps
before entering a contract or for the performance of a contract to which a user is a party. If a
user does not provide the the personal data necessary to perform a contract the consequences
are as follows: Unable to access our mens health services; and
3. Processing of user personal data is necessary for us to comply with a legal obligation. If a
user does not provide the the personal data necessary for us to perform a legal obligation the
consequences are as follows: Unable to access our mens health services.
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not
collect any additional data beyond the data listed below without notifying you first.
Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
1. IP address;
2. Location;
3. Clicked links; and
4. Content viewed.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
1. First and last name;
2. Age;
3. Date of birth;
4. Sex;
5. Email address;
6. Phone number;
7. Address;
8. Payment information; and
9. Information inputted into our healthcare forms.
This data may be collected using the following methods:
1. Contact Us Form; and
2. Medical History Form when booking appointment.
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or
indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in
this Privacy Policy.
The data we collect automatically is used for the following purposes:
1. Statistics and Analytics.
The data we collect when the user performs certain functions may be used for the following
purposes:
1. Our Clinicians to provide a health assessment;
2. Communicate this data to Inuvi, our blood test partners; and
3. Communicate this data to our Partner Pharmacy through prescription.
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user
data to achieve the purposes set out in this Privacy Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for
and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored for Eight Years.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of
our data on servers in secure facilities. All data is only accessible to our employees. Our employees
are bound by strict confidentiality agreements and a breach of this agreement would result in the
employee's termination.
While we take all reasonable precautions to ensure that user data is secure and that users are
protected, there always remains the risk of harm. The Internet as a whole can be insecure at times
and therefore we are unable to guarantee the security of user data beyond what is reasonably
practical.
Your Rights as a User
Under the GDPR, you have the following rights:
1. Right to be informed;
2. Right of access;
3. Right to rectification;
4. Right to erasure;
5. Right to restrict processing;
6. Right to data portability; and
7. Right to object.
Children
The minimum age to use our website is 18 years of age. We do not knowingly collect or use
personal data from children under 16 years of age. If we learn that we have collected personal data
from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child
under 16 years of age has provided us with personal data their parent or guardian may contact our
data protection officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal
data, if we have disclosed your personal data and to who we disclosed your personal data, if you
would like your data to be deleted or modified in any way, or if you would like to exercise any of
your other rights under the GDPR, please contact our data protection officer here:
Tania Leach
tania@valenshealth.co.uk
________________________________________
The Old Stables, Edenhall, Penrith, CA11 8ST
How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data
Collected section, we provide the following specific opt-out methods for the forms of collection,
use, or disclosure of your personal data specified below:
1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by
emailing info@valenshealth.co.uk requesting to opt out of our marketing emails.
Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data
relating to the user's browsing habits. You can choose to be notified each time a cookie is
transmitted. You can also choose to disable cookies entirely in your internet browser, but this may
decrease the quality of your user experience.
We use the following types of cookies on our Site:
1. Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your
selections are saved for your next visits; and
2. Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting
data on how you access our Site, for example data on the content you access, how long you
stay on our Site, etc.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the
law and to reflect any changes to our data collection process. When we amend this Privacy Policy
we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users
periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary,
we may notify users by email of changes to this Privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us through the
contact methods listed in the Contact Information section so that we can, where possible, resolve the
issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a
supervisory authority. You also have the right to directly make a complaint to a supervisory
authority. You can lodge a complaint with a supervisory authority by contacting the Information
Commissioner's Office in the UK.
Contact Information
If you have any questions, concerns or complaints, you can contact our data protection officer,
Tania Leach, at:
tania@valenshealth.co.uk
________________________________________
The Old Stables, Edenhall, Penrith, CA11 8ST
Terms & Conditions
TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of
www.valenshealth.co.uk (the "Site"). This Site is owned and operated by Valens Health. This Site
is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Valens Health and the Site's
creators. This includes, but is not limited to images, text, logos, documents, downloadable files and
anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over
18 years old. We do not assume any legal responsibility for false statements about age.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and
not to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent;
- Post any material that may be deemed inappropriate or offensive;
- Aged under 18; or
- Misrepresentation of Medical History.
If we believe you are using our Site illegally or in a manner that violates these Terms and
Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also
reserve the right to take any legal steps necessary to prevent you from accessing our Site.
User Contributions
Users may post the following information on our Site:
- Public comments.
By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
Sale of Services
These Terms and Conditions govern the sale of services available on our Site.
We are under a legal duty to supply goods that match the description of the good(s) you order on
our Site.
The following services are available on our Site:
- Healthcare Services - Specifically Consultations for the Male Andropause.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the services that are displayed on our Site at the time you
access it. All information, descriptions, or images that we provide about our services are as accurate
as possible. However, we are not legally bound by such information, descriptions, or images as we
cannot guarantee the accuracy of all services we provide. You agree to purchase services from our
Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we
cancel your order and have already processed your payment, we will give you a refund equal to the
amount you paid. You agree that it is your responsibility to monitor your payment instrument to
verify receipt of any refund.
Free Trial
We offer the following free trial of our services: Free First Consultation with one of our Doctors for
up to 30 minutes.
At the end of your free trial, the following will occur: Client can choose to proceed to have full
access to our andropause services.
Payments
We accept the following payment methods on our Site:
- Credit Card; and
- Debit.
When you provide us with your payment information, you authorise our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the
right to cancel or reverse your transaction.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to
cancel your contract to purchase services from us within 14 days without giving notice. The
cancellation period:
- Will end 14 days from the date of purchase when you purchased a service.
To exercise your right to cancel you must inform us of your decision to cancel within the
cancellation period. To cancel, contact us by email at info@valenshealth.co.uk or by post at The
Old Stables, Edenhall, Penrith, CA11 8ST. You may use a copy of the Cancellation Form, found at
the end of these Terms and Conditions, but you are not required to do so.
The right to cancel does not apply to:
- Goods or services, other than the supply of water, gas, electricity, or district heating, where
the price depends upon fluctuations in the financial market that we cannot control and that
may occur during the cancellation period;
- Services that the customer has requested for the purpose of carrying out urgent repairs or
maintenance;
- Newspapers, magazines, or periodicals, except for subscriptions to such publications; and
- Accommodation, transport of goods, vehicle rental services, catering, or services related to
leisure activities, if the contract includes a specific date or period of performance.
Effects of Cancellation
If you requested the performance of services begin during the cancellation period, you are required
to pay us an amount which is in proportion to what has been performed until you have
communicated to us your decision to cancel this contract. We will reimburse to you any amount you
have paid above this proportionate payment.
We will make the reimbursement using the same form of payment as you used for the initial
purchase unless you have expressly agreed otherwise. You will not incur any fees because of the
reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may
have.
Refunds
Refunds for Services
We provide refunds for services sold on our Site as follows:
- No refund will be offered if the client has a free consultation and agrees to go ahead with our
annual package after the customers' statutory right to cancel their order within 14 days of the
time of purchase and receive a refund for any services that have not yet been completed.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer
protection legislation in your jurisdiction applies and cannot be excluded, these Terms and
Conditions will not limit your legal rights and remedies under that legislation. These Terms and
Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict
between these Terms and Conditions and that legislation, the mandatory provisions of the
legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not
responsible for the content, policies, or practices of any third party website or service linked to on
our Site. It is your responsibility to read the terms and conditions and privacy policies of these third
party websites before using these sites.
Limitation of Liability
Valens Health and our directors, officers, agents, employees, subsidiaries, and affiliates will not be
liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from
your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Valens Health
and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims,
losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or
your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be
inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal
and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance
with the law and to reflect any changes to the way we operate our Site and the way we expect users
to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
______________________________________
info@valenshealth.co.uk
The Old Stables, Edenhall, Penrith, CA11 8ST
You can also contact us through the feedback form available on our Site.
Effective Date: 9th day of April, 2025
Cancellation Form
If you want to cancel your contract of sale with us you may use this form and email or post it back
to us at the address below.
To: www.valenshealth.co.uk
Address: The Old Stables, Edenhall, Penrith, CA11 8ST
Email: info@valenshealth.co.uk
I hereby give notice that I cancel my contract of sale of the following goods or services:
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
Ordered on: ______________________________________
Received on: ______________________________________
Customer name: ______________________________________
Customer address:
____________________________________________________________________________
Signature (only required if you are returning a hardcopy of this form):
______________________________________
Date: ______________________________________